FAQ Plugin

“Frequently asked questions” is a broad topic and you may wish to create separate information pages about some of the more important elements such as making payments, shipping and returns. The information you’re providing on this page needs to be current and reflect the issues customers are having with relevant and supportive responses which address your customer’s queries.

Why should store have an FAQ page?
Answering customer queries is the main purpose of an FAQ page but it can be so much more than you realize.It can be a powerful yet simple and quick way to bring added benefits to your business in the following ways:

Save your time: It will help them to find answers to questions that they would otherwise be contacting you about on an individual basis and this takes precious time away from the many other jobs you have to do.
Build relationships with customers: One of the greatest building blocks to any relationship is the establishment of trust. Customers who can see your attempts to be transparent about addressing queries will consider your business trustworthy.
Identify you as an expert:An FAQ page is the perfect platform to demonstrate your expertise. This increases the likelihood of a casual visitor converting into a customer, as they are more likely to buy from an established business which they consider legitimate and professional.

Improve site navigation: FAQ pages can also be used as an integral part of site navigation as each question can be hyper-linked to the relevant product, service or page within your site to redirect your customer to relevant content and solutions.
Improve search engine listings: FAQs are not just good for your visitors, they can also help your rankings within search engine results.

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