The FAQ or list of "frequently-asked questions" (and answers) has become a feature of the Internet. The FAQ seems to have originated in many of the Usenet groups as a way to acquaint new users with the rules.
“Frequently asked questions” is a broad topic and you may wish to create separate information pages about some of the more important elements such as making payments, shipping and returns. The information you’re providing on this page needs to be current and reflect the issues customers are having with relevant and supportive responses which address your customer’s queries.
Why should store have an FAQ page?
Answering customer queries is the main purpose of an FAQ page but it can be so much more than you realize.It can be a powerful yet simple and quick way to bring added benefits to your business in the following ways:
Save your time: It will help them to find answers to questions that they would otherwise be contacting you about on an individual basis and this takes precious time away from the many other jobs you have to do.
Build relationships with customers: One of the greatest building blocks to any relationship is the establishment of trust. Customers who can see your attempts to be transparent about addressing queries will consider your business trustworthy.
Identify you as an expert: An FAQ page is the perfect platform to demonstrate your expertise. This increases the likelihood of a casual visitor converting into a customer, as they are more likely to buy from an established business which they consider legitimate and professional.
Improve site navigation: FAQ pages can also be used as an integral part of site navigation as each question can be hyper-linked to the relevant product, service or page within your site to redirect your customer to relevant content and solutions.
Improve search engine listings: FAQs are not just good for your visitors, they can also help your rankings within search engine results.
Turn negatives into positives: If customers are asking questions that may be negative, you can use this as an opportunity to turn their perceptions around and explain the reasons your company is better.
Highlight key information: Every visitor that comes to your site will have found it in a different way. They may have posed a question to their search engine and unwittingly stumbled onto your FAQ page. Once they start reading the answer, they may be intrigued to find out more about what your business can offer.
Analyze your site: Checking your visitor data regularly may yield some interesting results. You will be able to see where your visitors came from, how long they stayed on your FAQ page, what interested them and where they went afterwards. By checking the analytics, you can adjust your FAQ page to make it more relevant to your customers and their queries.
We implemented list of features in our extension.
Manage Groups: You can group by questions so that it’s been easy for customers to find their answers and helps you letting your customers find answers for their questions by them own. Customers can easily get answers by searching in different groups which you can manage from admin side.
Manage Items: Wewill help you to serve your Customers the best way in terms of their Frequently Asked Questions.
Easy to Configuration: Our expert developers team has developed this nopCommerce plugin in such a way that it’s easy to install and ready to use. You don't need to code HTML or anything else from admin or in source code. Just install it and it’s done. Once the plugin is installed, it’s ready to use. Even all the required field information is provided in configuration part so new users can also install and configure plugin easily.
FAQ Listing & Design: The plugin fully responsive and design to manage with all themes. Store owner can able to create N numbers of FAQs and group of FAQs and display anywhere in the site.
Supported version: 3.80, 3.90, 4.0, 4.10, 4.20.